Client ops without hiring.
We install AI systems that handle the back-office work draining your team's calendar — reporting, follow-ups, client onboarding, internal docs. You stay billable. The work still ships.
$1,497 audit · No retainers without an audit first · Capped at 15 clients
Built for firms billing $500K–$3M ARR / Most installs ship in 14 days / Founder is a solo operator with AI labor
Your team is doing $50/hour work at $300/hour rates.
The math problem: senior consultants spending half their week on status reports, client check-ins, and internal admin. Each billable hour lost is real margin, gone. Multiply that by every seat on the team and the leak is the largest line item nobody's tracking.
Why hiring doesn't fix it: ops hires are a six-month lift, add fixed cost, and still need the systems built before they can run them. You'd spend a year and a salary getting to a starting line you can cross in two weeks.
Client Reporting
Weekly decks. Monthly retros. The status update that took ninety minutes to assemble and four minutes to read.
Internal Operations
CRM hygiene, project tracking, doc maintenance. The unglamorous spine that everyone steps on and no one owns.
Client Communication
Follow-ups, scheduling, intake, the FAQ you've answered in DMs a hundred times this quarter.
Audit. Install. Maintain.
Three moves. One sequence. Every engagement starts with the audit and ends only when you say so.
Map every recurring task. Rank them by leverage.
We map every recurring task your team does in a typical month. You get a written ops audit identifying the 5–10 highest-leverage automation candidates, ranked by hours saved and implementation cost.
Delivered in 7 days. Yours to keep whether or not you continue.
We build and ship. Your team sees less work.
We build and ship the automations. Each one comes with a one-page doc: what it is, what problem it solves, what result it produces. Your team doesn't see the architecture. They see less work.
Three lines per system. No black boxes.
Monitor. Fix breaks. Ship one new system every month.
We monitor every system, fix breaks, and ship a new automation each month. You get a monthly written report on hours saved and what shipped. Cancel anytime.
Month-to-month. No annual lock-in.
Audit first. Always.
Operations Audit
7-day turnaround. Written deliverable. Yours to keep whether you continue with us or not.
Operator
One automation shipped per month. For firms with one obvious bottleneck.
- + 1 new automation per month
- + Monitoring & maintenance on all installed systems
- + Monthly written report
- + Slack / email support
Stack
Two automations per month. For firms with stacked ops problems.
- + 2 new automations per month
- + Everything in Operator
- + Quarterly strategic review
- + Priority support window
Architect
Embedded ops partner. For firms scaling fast.
- + 4 new automations per month
- + Everything in Stack
- + Weekly office hours
- + Direct line to founder
- + Custom integrations
All retainers require completed audit. Month-to-month, cancel anytime, no setup fees beyond the audit.
One operator. One book. AI labor.
Coastline Ops is run by Nathan Pinkney. Solo operator, no team, AI does the build work. That's not a marketing line — it's the model. Nathan handles every discovery call, designs every system, and owns every relationship. The systems themselves are built and maintained by AI agents he's spent years refining into a reliable production stack. The result: senior-level operator attention without agency overhead, capped at 15–20 active clients so no one gets backbenched.
What people ask.
Why the audit before retainer?
What if we don't have technical staff to maintain anything?
Is our data secure?
What tools do you build on?
What happens if you stop working with us?
How is this different from hiring a fractional COO?
Do you offer one-off project work without retainer?
What's the typical ROI?
Book the audit. Find out what's leaking.
30-minute scope call. We tell you whether an audit makes sense for your firm. If it doesn't, we say so on the call.